Frequently Asked Questions LubangKing — All Answers Here

The minimum deposit at LubangKing is as low as RM10, allowing anyone to get started without a large financial commitment. The maximum deposit limit depends on your chosen payment method and VIP account level — VIP members enjoy higher daily deposit limits compared to standard accounts. For detailed deposit limit information by payment method, please check the Deposit section in your account after logging in.

Withdrawals at LubangKing are processed within 15 to 30 minutes for most requests submitted during office hours. Withdrawals made outside office hours or on weekends may take up to several hours. First-time withdrawals may take longer as additional security verification is required. VIP members enjoy faster withdrawal processing priority compared to standard accounts.

Withdrawals may be rejected for several reasons: KYC verification is incomplete, bonus wagering requirements have not been met, the bank account details do not match the name registered on the LubangKing account, or there is suspicious activity currently under investigation. Ensure the name on your bank account matches the name registered at LubangKing — this is a security requirement that cannot be waived. If your withdrawal is rejected without a clear reason, contact our support team immediately for further clarification.

LubangKing does not charge any fees for deposits or withdrawals. The amount you deposit is the amount credited to your account, and the amount you withdraw is the amount that goes into your bank account with no deductions on our end. However, your bank or digital wallet provider may apply their own charges for certain transactions — this is beyond LubangKing's control and should be checked directly with your financial service provider.

Wagering requirements, or rollover, mean you must place bets totalling a specified amount before bonus funds can be withdrawn. For example, if a RM50 bonus has a 5x rollover requirement, you must wager a total of RM250 (RM50 x 5) before the bonus balance can be converted to withdrawable cash. Rollover requirements are standard practice in the industry and are designed to ensure bonuses are used for their intended purpose — gameplay. Check the specific terms of each bonus before claiming it.

Weekly cashback at LubangKing is calculated based on your total net losses over the previous week (Monday to Sunday). The cashback percentage depends on your account's VIP level — the higher your VIP level, the greater the cashback percentage you receive. Cashback is automatically credited to your account every Monday and generally requires no action on your part. Check the "Promotions" section in your account to view the cashback amount you are set to receive.

Yes, you can decline a bonus that has been credited by contacting the LubangKing support team via Live Chat. However, once you begin wagering using the balance that includes the bonus, the cancellation process becomes more complex. If you do not wish to receive any bonuses, you can set the "Decline All Bonuses" preference in your account settings so that no bonuses will be automatically credited in the future.

If a game disconnects due to an internet outage or technical issue, the LubangKing system is designed to automatically save your game state. When you log back in and reopen the game, you will be returned to where you left off. For games with an active bet at the time of disconnection, the outcome is determined based on the completion of the last round. If you find that your account balance is incorrect after such an incident, contact our support team with the time and game type details for prompt investigation.

Yes, all games at LubangKing use certified Random Number Generator (RNG) technology that is independently audited by accredited third-party bodies. This ensures that every spin, card hand, or game outcome is truly random and cannot be manipulated by any party, including LubangKing itself. All game providers we work with hold licences from recognised international regulatory authorities, providing a fairness guarantee to all members.

Fish Shooting Games at LubangKing use a points or credits system. You choose a table based on your preferred betting level, then use credits to shoot fish appearing on the screen. Each type of fish carries a different reward value — larger and harder-to-catch fish offer higher rewards. Some tables feature special weapons with varying power and costs. Credits won are automatically credited to your account balance. You can visit the Fish Shooting Games for a more detailed guide.

Log in to your account and go to the "Settings" section, then select "Security". You will see the option to enable Two-Factor Authentication (2FA). Click "Enable" and follow the instructions — you will be prompted to verify your registered phone number by entering the OTP code sent via SMS. Once 2FA is activated, every login from a new device will require an additional OTP code, adding a stronger layer of security to your account. We strongly recommend all members enable this feature.

If you suspect your account has been accessed without authorization, take the following steps immediately: First, change your account password right away. Second, review your login history in your account settings for any suspicious activity. Third, contact LubangKing support via Live Chat and report the situation — our team will freeze the account for investigation. Fourth, check the email address and phone number linked to your account to ensure no changes were made without your knowledge. Acting quickly is key to minimizing any potential losses.

No, LubangKing will never ask for your password, OTP code, or login credentials via email, WhatsApp, SMS, or any other communication channel. If you receive any message claiming to be from LubangKing and requesting such information, it is a phishing attempt. Do not provide any information and report it immediately to our support team via the official Live Chat on lubangking.com. Always make sure you are accessing our website through the correct URL.

For Android, the LubangKing app requires Android 6.0 or above with at least 2GB of RAM and 150MB of free storage. For iOS, iOS 12.0 or above is required. A stable internet connection — either WiFi or 4G/5G mobile data — is essential for a smooth gaming experience, especially for Live Casino games and real-time sports betting. We recommend using a WiFi connection for extended gaming sessions to avoid high data usage.

When a new version of the LubangKing app is available, you will receive an in-app notification upon opening it. Tap the notification or go to the Download on our website to get the latest APK version. Install the new APK file over the existing installation — your account data and settings will be retained. We strongly recommend always using the latest version to ensure you have access to the newest features, bug fixes, and the most up-to-date security standards.

If the LubangKing app keeps crashing, try the following steps in order: First, close the app completely and reopen it. Second, clear the app cache through your device settings. Third, make sure you are on the latest app version and update if necessary. Fourth, check that your device has sufficient storage space. Fifth, uninstall and reinstall the app. If the issue persists after all of the above, contact our support team via Live Chat and include your device model and operating system version for further technical assistance.