At lubangking, your privacy is more than a legal obligation — it is our commitment. We understand how important your personal data is to you, and we pledge to handle it with full responsibility, transparency and the highest level of professionalism.
We invest seriously in data security infrastructure so you can play with peace of mind, free from privacy concerns.
All data transmitted between your device and lubangking servers is protected by high-grade 256-bit SSL encryption — the same standard used by Malaysian banking institutions.
LubangKing has never and will never sell, rent, or trade member personal data to any third party for marketing or commercial purposes without your consent.
Our identity verification (KYC) process uses fully encrypted channels. Documents you upload are stored in a protected server environment and accessible only by authorised personnel.
Only authorised staff with a specific operational need may access member personal data. All access is logged and continuously monitored to detect any unauthorised activity.
Your data is regularly backed up across data centres in different locations to ensure service continuity and protection against data loss due to system failure.
We send instant notifications via email and SMS whenever there is significant activity on your account — including new logins, password changes, and withdrawals.
This Privacy Policy explains how lubangking collects, uses, discloses and protects your personal information when you use our platform. By registering for or using lubangking services, you agree to the practices described in this document.
LubangKing collects your personal data through various channels as you interact with our platform. This data collection is necessary to ensure our services run smoothly, securely, and in compliance with applicable legal requirements.
When you register an account or use lubangking services, we collect the following information:
When you use the lubangking platform — whether via the website or mobile app — our systems automatically record the following technical information:
Every financial transaction you make at lubangking — including deposits, withdrawals, and wagering — is securely recorded in our system. This includes the transaction amount, payment method used, date and time of the transaction, and the unique reference number for each transaction.
We does not store credit or debit card information within our systems. All card processing is handled by licensed third-party payment processors that comply with PCI DSS standards.
LubangKing uses your personal data only for purposes that are lawful, relevant, and proportionate to the platform's operational needs. Below is a summary of our data use purposes:
| Purpose of Use | Data Type Used | Legal Basis |
|---|---|---|
| Registration & Account Management | Name, email, phone number, password | Contract performance |
| Identity Verification (KYC) | MyKad/passport, date of birth, address | Legal obligation |
| Payment Processing | Bank details, transaction records | Contract performance |
| Fraud Prevention | IP address, session data, and behavioural patterns | Legitimate interests |
| Service Communications | Email, phone number | Contract performance |
| Marketing Communications | Email, phone number | Your Consent |
| Analytics & Improvement | Anonymised usage data | Legitimate interests |
You can choose to receive or opt out of marketing communications from lubangking — including bonus promotions, new game updates and exclusive VIP member offers. This preference can be updated at any time via your account settings or by contacting our support team.
Even if you opt out of marketing communications, we will still send you important account-related communications such as security notifications, transaction confirmations, and material terms updates.
LubangKing upholds the principle that your data belongs to you. We only share your personal data in the following limited and clearly defined situations:
To operate the platform, lubangking works with carefully selected third-party service providers. They are only permitted to use your data for the specific agreed purposes and are bound by strict data protection agreements:
LubangKing may disclose your data to the relevant authorities when required by law, court order, or regulatory directive. This includes investigations related to anti-money laundering (AML) and counter-terrorism financing (CFT) as mandated under Malaysian law.
Important: LubangKing has never sold, rented, or disclosed your personal data to advertisers, data brokers, or any third party for commercial purposes without your express consent.
In certain cases, your data may be processed outside Malaysia by our cloud or technical service providers. When this occurs, we ensure such transfers are protected by safeguards equivalent to Malaysia's data protection standards, including legally binding Data Processing Agreements.
LubangKing implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.
While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, lubangking is committed to:
As a lubangking member, you have certain rights regarding your personal data. We fully respect these rights and make it easy for you to exercise them.
You have the right to obtain a copy of the personal data we hold about you. Data access requests can be submitted through our customer support.
If any of your data is inaccurate or incomplete, you have the right to request a correction by submitting the relevant supporting documents.
You may request the deletion of your data in certain circumstances, subject to record retention obligations required by law.
You may object to the processing of your data for direct marketing purposes at any time without providing justification.
You may request your data in a structured, machine-readable format for transfer to another service provider where applicable.
In certain situations, you may request that we restrict the processing of your data while a dispute or correction request is being resolved.
To exercise any of the above rights, contact the lubangking customer support team via Live Chat. We will process your request within 14 working days. In more complex cases, this period may be extended up to 30 days, with prior notification to you.
LubangKing uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the cookie types we use:
| Cookie Type | Features | Duration |
|---|---|---|
| Essential Cookies | Maintaining your login session and account security | Session / 24 hours |
| Preference Cookies | Remembering your language settings, time zone, and display preferences | 1 year |
| Analytics Cookies | Helping us understand how users interact with the platform for improvements | 90 days |
| Security Cookies | Detecting suspicious activity and preventing unauthorised access | 30 days |
You can control and manage cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the lubangking platform, including the ability to stay logged in and access certain features.
For guidance on managing cookies in popular browsers such as Chrome, Firefox, Safari, and Edge, please refer to the help section of the respective browser.
LubangKing retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable law.
Once your data is no longer needed — whether following account closure or the expiry of a set retention period — lubangking will securely dispose of it using methods that ensure the data cannot be recovered or reused by any party.
Even if you close your lubangking account, we may need to retain some of your data to meet legal obligations, resolve any outstanding disputes, or prevent fraud. You will be informed of this where applicable.
LubangKing reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Here is how we manage any such changes:
We encourage you to review this Privacy Policy periodically so you stay informed about how we protect your information. If you disagree with any amendments, you have the right to close your account before the changes take effect.
All previous versions of the lubangking Privacy Policy are archived and available on request. Contact our support team via Live Chat if you wish to access an earlier version.